LAVOILE / CUSTOMER CARE

Shipping policy

Thank you for shopping with LAVOILE. This information helps you plan for your order.

Order processing

Orders are typically processed within 2–5 business days. Processing may take longer during launches, holidays, or periods of high demand.

Estimated delivery after processing

Processing and delivery are separate. These delivery windows are estimates, not guaranteed dates. Destination, carrier delays, customs, and weather can affect delivery.

Shipping rates and destinations

Available shipping destinations, delivery options, and final shipping charges are shown at checkout before payment.

Tracking

When your order ships, you will receive a shipping confirmation with tracking information. Allow up to 48 hours for tracking updates to appear.

Address changes

Check your shipping address carefully before completing checkout. If you notice an error, email us as soon as possible with your order number. We cannot guarantee an address change after an order has shipped.

Delayed or missing packages

Check the tracking page first. If a package is marked delivered but cannot be found, check with household members, neighbors, and the carrier. If you still need help, contact LAVOILE with your order number and tracking details so we can assist.

International duties and taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These are the customer's responsibility unless checkout states that they are included.

Questions

Email karlerick@lavoileofficial.com with your order number for shipping support.